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This refund policy applies to all purchases made on Pegomart, unless the individual vendor has provided their own custom refund policy.

📦 General Refund Terms

We want customers and vendors to enjoy safe, transparent, and fair transactions. Therefore, refunds are allowed under the following conditions:

✅ Eligible Refund Scenarios:

• The item or service received is not as described

• The customer received a damaged or defective item

• The wrong item or service was delivered

• The vendor failed to deliver the service or item

• The item or service was cancelled within the vendor's allowed window

❌ Non-Refundable Cases

Refunds may not be granted in the following cases:

• Change of mind after delivery or fulfillment

• Delays caused by third parties (e.g., courier or network issues)

• Customized items or services that have already begun

• Services that were rendered and accepted

🕒 Refund Request Window

Buyers must submit a refund request within 5 days of receiving the product or service.

After this window, refunds may only be granted at the vendor’s discretion.

🔁 How to Request a Refund

1. Log in to your Pegomart account.

2. Go to Orders → Request Refund.

3. Select a reason and provide any necessary details (photos, proof, etc.).

4. The vendor will review the request and respond within 3 business days.

🛍️ Vendor-Specific Policies

Each vendor on Pegomart may overwrite or extend this refund policy by:

• Adding a custom refund policy in their store settings

• Stating clear refund rules on their product or service listings

If a vendor has a different policy, their rules will apply to that order.

🤝 Disputes and Escalation

If a customer and vendor cannot resolve a refund dispute, Pegomart support may step in to mediate and make a final decision based on the facts and platform rules.

📩 Contact Support

Need help? Contact Pegomart Support at:
📧 support@pegomart.com